Exchange Policy

Exchange Policy

We strive to provide our customers with top-quality products that fit perfectly and suit your style. If you need to exchange an item for a different size or color, we offer a hassle-free exchange policy to ensure your satisfaction.


You may request an exchange for eligible items within 15 days from the date of purchase. To be eligible for an exchange, the item must meet the following criteria:

  • It must be in brand-new, unused condition.
  • It should be in its original packaging and with all tags attached.
  • The item must be free from any signs of wear and tear.

Exchange Process

To request an exchange, please follow these steps:

  1. Contact our Customer Support Team or

    to initiate your exchange. Provide your order number, the reason for the exchange, and specify the size or color you wish to receive.

  2. Our team will guide you through the exchange process and provide you with an Exchange Authorization Number (EAN) and instructions on how to ship the item back to us.

  3. Securely package the item you wish to exchange, include the EAN provided by our team, and send it to the address we specify.

Shipping Costs

You will be responsible for the shipping costs associated with the return of the original item. However, we will cover the shipping costs of the replacement item sent to you.

Eligible Items

Most of our items are eligible for exchange. However, please note that customized or made-to-order items are non-exchangeable unless they arrive damaged or defective.

Processing Time

Once we receive your return, our team will inspect the item to ensure it meets the eligibility criteria. If your exchange is approved, we will process and ship the replacement item within 10 business days.

Contact Us

If you have any questions or need assistance with your exchange, please feel free to contact our Customer Support Team at or

Policy Updates

We reserve the right to make changes to our exchange policy at any time. Any updates will be posted on this page.

Allure Stitch is dedicated to ensuring your satisfaction and making your shopping experience enjoyable. We appreciate your trust in us and are committed to helping you find the perfect pants for your wardrobe.